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Job Title:
Customer Service Representative (Travel Enthusiast) - On-Site
Job Description
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
Title: Customer Service Representative
Location: This position is located at Concentrix in Farmington Hills, MI (On-Site at 34115 W 12 Mile Road, Farmington Hills, MI 48331).
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then the Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative, you will:
- Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.
- Greet and converse with customers in a courteous, friendly, and professional manner.
- Make recommendations based on the customer needs and preferences.
- Determine customer reservation needs and preferences by utilizing established question and answer techniques
- Research travel rates, destinations, options, accommodations, and packages for customers.
- Process travel transactions by entering accurate and complete reservation information into the relevant systems
- Read legal scripts verbatim while maintaining sales and quality standards.
- Professionally and accurately support customer requests for itinerary changes or cancellations.
- Correctly answer general travel and site related questions from customers
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
- High school degree or equivalent (required)
- Travel savvy: passion / experience with travel
- Sales/service experience in retail, sales, service or other "helping" business (preferred)
- At least 1 year of travel experience (preferred)
- Travel Agent Certification (preferred)
- Global Distribution Experience for Service Agents (preferred)
- Proficiency in a multi-system environment
- Basic internet and web-based application skills
- Typing 35 wpm as verified by a formal test
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331.
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- Paid training four-week training and two-week transition and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- Production schedules are as followed, and assigned by the Operations Team:
AM Shift
Monday through Friday, 9:00 am to 5:30 pm EST, off Saturday/Sunday
Wednesday through Sunday 9:00 am to 5:30 pm EST, Off Monday/Tuesday
Friday through Tuesday 9:00 am to 5:30 pm EST, Off Wednesday/Thursday
Saturday through Wednesday, 9:00 am to 5:30 pm EST, Off Thursday/Friday
Mid-Shift
Monday through Friday, 10:00 am to 6:30 pm EST, off Saturday/Sunday
Monday through Friday, 11:00 am to 7:30 pm EST, off Saturday/Sunday
Monday through Friday, 12:00 pm to 8:30 pm EST, off Saturday/Sunday
Monday through Friday, 1:30 pm to 10:00 pm EST, off Saturday/Sunday
Thursday through Monday, 11:00 am to 7:30 pm EST, off Tuesday/Wednesday
PM Shift
Monday through Friday, 4:30 pm to 1:00 am EST, off Saturday/Sunday
Wednesday through Sunday, 4:30 pm to 1:00 am EST, off Monday/Tuesday
Friday through Tuesday, 4:30 pm to 1:00 am EST, off Wednesday/Thursday
Saturday through Wednesday, 4:30 pm to 1:00 am EST, off Thursday/Friday
Overnight Shift
Monday through Friday, 12:00 am to 8:00 am EST, off Saturday/Sunday
Wednesday through Sunday, 12:00 am to 8:00 am EST, off Monday/Tuesday
Friday through Tuesday, 12:00 am to 8:00 am EST, off Wednesday/Thursday
Saturday through Wednesday, 12:00 am to 8:00 am EST, off Thursday/Friday
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
USA Farmington Hills MI
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
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