Gift Card Frequently Asked Questions at The Home Depot (2024)

FAQs

Why doesn t my Home Depot gift card work? ›

First, check with anyone else who may have had access to the Gift Card to see if they have made any purchases that could have depleted the balance. If you are still unsure why the Gift Card was deactivated or depleted, contact our Customer Care team at 1-800-HOME-DEPOT (1-800-466-3337).

Apply it toward the purchase of merchandise at homedepot.com and any of The Home Depot stores for up to the amount displayed. To use your card online, first add selected items to cart. At checkout, under the Payment tab, choose “apply a gift card” and insert your card number and PIN to place your order.

The Home Depot Giftcards.com Gift Cards can be purchased in amounts ranging from $10 to $500.

Q: Can Home Depot gift cards be redeemed for cash? Gift card is valid for the purchase of merchandise/services at any The Home Depot® store in the USA, Canada and online (at homedepot.com and homedepot.ca). This Gift Card is not a credit/debit card and is not redeemable for cash or credit unless required by law.

Your physical card has not been activated. (Note: Virtual cards do not require activation.) The card has expired. Insufficient funds are available on your card to cover the purchase, which may be influenced by a pre-authorization charge.

Follow the URL on the front of the card and enter the card's ID number, activation code, or PIN. If the card was emailed, use that activation code instead. Activate the gift card by phone instead. Find the activation sticker on the front, call the number provided, and follow automated prompts to complete the process.

During the checkout process, the cashier will activate your Home Depot gift card so that you can immediately begin using it to make purchases in the store or online. Gift cards purchased online will be activated once the order is processed and before it gets delivered.

Easily check your The Home Depot gift card balance by looking at the back of the card. You will need the 19-digit card number as well as the 4-digit ID number. Once you have located both sets of numbers, you will be all set to check your balance online, over the phone or in-store.

Gift cards are activated once the buyer scans the card at the self-checkout cash register and finishes the transaction.

Fifty dollars goes a long way, and you can use it for the kinds of stores suitable for multiple purchases, like some of the other options on this list. If, for instance, your friend loves to go to Starbucks, spending $50 on a gift card provides them with a lot of value. That's enough about Starbucks.

What is an acceptable gift card amount? ›

For co-workers, casual friends and your children's teachers, stay in the $10 to $20 range. Gift cards for close friends and family members can range from $25 to $100. When you're selecting a gift card for a spouse, parent or someone else who's very special, choose a card worth $75 or more.

Contact the gift card company directly and be prepared to share proof of purchase or the numbers on the back of the card to verify your situation. Request your money back. When in contact with the gift card company, ask for your money to be returned.

Home Depot and Lowe's gift cards are among those Wal-Mart is accepting.

Raise, CardCash and GameFlip are reputable companies that help you sell U.S. gift cards for cash. Selling gift cards often involves marking down the price and paying a fee.

Then, ask the retailer if they will give you cash for the card. In most cases, store policies won't allow the sales associates to give you money in exchange for the card, or if they do, it may be for a discount. But it's worth a try.

The problem may be that the card is not activated. The code may be invalid or expired.

The most common reasons are that the card hasn't been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card's balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.

If you're unable to use your Visa gift card for online purchases, you might need to activate the card or register your card online prior to use. If the problem persists, it's best to contact the customer support team of your card provider.

The gift card number and pin on a Home Depot gift card are located on the backside of the gift card.